Finding the right care for your child can be overwhelming.
We’re here to help make your journey as seamless as possible and answer any questions or concerns you may have.
What is Elemy?
Elemy is an innovative, tech-forward provider of in-home and online applied behavior analysis. We provide the highest quality care so your child can thrive in familiar settings. We help children on the autism spectrum meet their unique needs.
What areas do you currently serve?
Elemy is rapidly expanding! Enter your zip code on our Locations page to see if we offer services in your area.
What are your business hours?
Monday – Friday 8am – 8pm. We are also piloting expanded and weekend hours in select markets.
How can I get in touch with someone?
Your care team is always just a click, text or call away. If you’re new to the practice, feel free to reach out to us at: Tel: (833) 458-0386 Email: email@example.com Remember, you can book appointments and contact our team online here. Our goal is to make your child’s healthcare more connected.
What should I do if I am worried about my child’s development?
If you are worried about your child’s development, take action right away by talking with your child’s doctor. Don’t wait to see if your child "outgrows" any concerns you may have. Early action is important to setting your child on the right path. Schedule an Autism Screening and we’ll get your child toward a place of long term wellbeing.
What is ABA Therapy?
Used as a scientific approach to understanding different behavior, applied behavior analysis (ABA) is a method of therapy used to improve or change specific behaviors. In simple terms, ABA changes the environment in order to change the behavior. ABA therapy is used to improve behaviors like social skills, reading, academics, and communication as well as learned skills like grooming, hygiene, fine motor dexterity, job proficiency and even simple things like a child keeping his room clean.
Insurance & Billing Questions
What happens to my credit card information once I fill out the Patient Responsibility form?
Elemy staff will record your credit card information into our secure system. We will redact your credit card information from the signed Patient Responsibility Form and scan into our system.
Why am I being asked to keep a credit card on file?
In order to ensure an accurate and timely client billing process, Elemy automates credit card charging for rendered services at the point when your claim is processed by your insurance company. In order to automate this process, we ask clients to keep their credit card on file for the duration of care. Please keep in mind that there will be no charges made to your card until your treatment begins.
If I am uncomfortable storing my credit card am I able to just get a bill?
Yes. If you do not feel comfortable keeping a credit card on file you will receive a statement in the mail. You can pay your statement by mail or by contacting our Customer Service team who is available to take your payment over the phone. Please note this process may take longer for you to receive a bill for services rendered and may arrive after you receive your Explanation of Benefits from your insurance company.
I have insurance. Why am I being asked to pay?
Your patient responsibility portion depends on your insurance coverage. During the Intake process, Elemy staff will verify the insurance information you provide as well as the copayment, coinsurance, and deductible related to your plan and provide this information to you. Your patient responsibility portion will be charged or billed to you after your insurance adjudicates your claim to ensure the correct amount. Please contact your insurance company or refer to your benefit plan for more information about what your out-of-pocket costs may be related to your care.
Can I pay my bill at the time of my appointment?
Yes. Elemy staff are happy to take your payment if you have received an invoice and would like to pay at the time of service. You can also pay your statement via mail or using the contact phone number on the statement.
I saw a charge on my credit card. How do I know it’s from Elemy?
The merchant name that will appear on a credit card charge is Elemy. You will also receive an email receipt at the time your card is charged from firstname.lastname@example.org. If you do not see a receipt please check your email’s spam folder.